Return Policy

At Ella & Olivia, we want you to feel confident, radiant, and completely happy with every piece you add to your wardrobe. If an item is not the perfect fit or style for you, we are here to help make things right.

60-Day Return Window

You have 60 days from the date your order is delivered to request a return or exchange.

Return Conditions

To be eligible for a refund, returned garments and accessories must meet the following criteria:

• Items must be unworn, unwashed, and in their original, brand-new condition.
• All original tags, packaging, and protective bags must be intact and attached.
• Items must be free from any marks, stains, perfume scents, makeup, or signs of wear.

No Restocking Fees

We do not charge any restocking fees.

How to Start a Return

1. Send an email to info@ellaandolivia.com with your order number and the item(s) you wish to return.
2. Our customer support team will guide you with instructions and provide the appropriate return address.
3. Pack your items securely in their original packaging to protect them during transit.

Return Shipping

Customers are responsible for covering their own return shipping costs. We strongly recommend choosing a trackable shipping method with proof of postage.

Exchanges

Looking for a different size, color, or style? We are delighted to assist with exchanges. Simply contact us at info@ellaandolivia.com with your order details and the replacement piece you would like.

Refund Processing

Once your return arrives at our facility, our quality team will inspect the item(s). Approved refunds are credited to your original payment method within 7 business days. Please note that depending on your bank or credit card provider, the transaction may take a few additional business days to appear on your account statement.

We Are Here to Help

If you have any questions, please reach out to us anytime at info@ellaandolivia.com.